Workplace
Essentials

Organizations can be thought of as a living being made up of the individuals working within it. Appreciative Inquiry has the ability to change the whole organization by changing the people.

Through our Business Acumen course your participants will improve their judgment and decisiveness skills.

A company’s ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and "the handshake", conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette.

Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives.

While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year.

Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size.

Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products.

Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support.

Every organization is responsible for ensuring Cyber Security. The ability to protect its information systems from impairment or even theft is essential to success.

Delivering Constructive Criticism is one of the most challenging things for anyone. Through this course your participants will gain valuable knowledge and skills that will assist them with this challenging task.

With this course your participants will be able to develop a business environment that reflects a positive set of values and ethics.

Wouldn’t the world be a great place if every customer was a pleasure to deal with? We all know that is a fantasy land.

Networking – according to Merriam Webster is “the exchange of information or services among individuals, groups, or institutions; specifically: the cultivation of productive relationships for employment or business”.

Networking is one of the most basic and essential skills employees should develop. Having great networking skills within an organization is sometimes overlooked.

A respectful work environment is essential to the overall success of your team, as well as a contribution to a stronger work reputation.

One of the most critical traits to look for in an employee is responsibility. Responsible employees drive the success of an organization, whether for profit or not for profit.

It is not possible to control or manage 100% of risk, but knowing what do before, during, and after an event will mitigate the damage and harm.

Workplace safety is the responsibility of everyone in an organization. Companies have legal obligations to meet certain safety requirements, but many go further than the minimum obligations.

Teamwork is a part of everyday business life. Whether it's virtual, in the office, or on the road, we are often expected to be a functional part of a team.

For most of us, teamwork is a part of everyday life. Whether it's at home, in the community, or at work, we are often expected to be a functional part of a performing team.