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Handling a Difficult Customer
$200.00
![Handling a Difficult Customer](https://static.wixstatic.com/media/3d6072_a493f5efb802447ab97517152173f0d2~mv2.png/v1/fill/w_252,h_377,al_c,lg_1,q_85,enc_auto/Image-empty-state.png)
Wouldn’t the world be a great place if every customer was a pleasure to deal with? We all know that is a fantasy land. So what is the best way to handle a difficult customer? Through our course your participants will learn stress management skills, how to build rapport, and recognizing certain body language.
By utilizing our Handling a Difficult Customer course your participants will see an increase in customer service, productivity, and a decrease in unhappy customers. Your participants will be provided a strong skill set including in-person and over the phone techniques, addressing complaints, and generating return business.
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