Generation Gaps
While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.
The Generation Gaps course will help participants understand the various generations present at work. Both the young and older worker will have ideas and suggestions to offer, which will help the organization thrive in the marketplace. Learning how to deal with the Generation Gaps at work will help you become a better manager or co-worker.
Module One: Getting Started
• Workshop Objectives
Module Two: History
• What Generations Exist in the Workplace
• What Defines a Generation?
• What This Means In Our Workplace?
• Case Study
• Module Two: Review Questions
Module Three: Traditionalist
• Their Background
• Their Characters
• Their Working Style
• Case Study
• Module Three: Review Questions
Module Four: Baby Boomers
• Their Background
• Their Characters
• Their Working Style
• Case Study
• Module Four: Review Questions
Module Five: Generation X"s
• Their Background
• Their Characters
• Their Working Style
• Case Study
• Module Five: Review Questions
Module Six: Generation Y"s (Millennial)
• Their Background
• Their Characters
• Their Working Style
• Case Study
• Module Six: Review Questions
Module Seven: Differentiations Between Generations
• Background
• Attitude
• Working Style
• Life Experience
• Case Study
• Module Two: Review Questions
Module Seven: Generation Z
• Their Background
• Their Characters
• Their Working Style
• Case Study
• Module Two: Review Questions
Module Eight: Differentiations Between
• Background
• Attitude
• Working Style
• Life Experience
• Case Study
• Module Nine: Review Questions
Module Nine: Finding Common Ground
• Adopting A Communication Style
• Creating An Affinity Group
• Sharing Knowledge
• Case Study
• Module Nine: Review Questions
Module Ten: Conflict Management (I)
• Younger Bosses Managing Older Workers
• Avoid Turnover with a Retention Plan
• Breaking Down the Stereotypes
• Case Study
• Module Ten: Review Questions
Module Eleven: Conflict Management (II)
• Embrace the Hot Zone
• Treat Each Other As A Peer
• Create a Succession Plan
• Case Study
• Module Eleven: Review Questions
Module Twelve: Wrapping Up
• Words from the Wise
• Lessons Learned