Interpersonal Skills
We've all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. You will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
The Interpersonal Skills course will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
Module One: Getting Started
• Workshop Objectives
Module Two: Verbal Communication Skills
• Listening and Hearing: They Aren't the Same Thing
• Asking Questions
• Communicating with Power
Module Three: Non-Verbal Communication Skills
• Body Language
• The Signals You Send to Others
• It's Not What You Say, It's How You Say It
Module Four: Making Small Talk and Moving Beyond
• The Four Levels of Conversation
Module Five: Moving the Conversation Along
• Asking for Examples
• Using Repetition
• Using Summary Questions
• Asking for Clarity and Completeness
Module Six: Remembering Names
• Creating a Powerful Introduction
• Using Mnemonics
• Uh-Oh I've Forgotten Your Name Module Seven: Influencing Skills
• Seeing the Other Side
• Building a Bridge
• Giving In Without Giving Up
Module Eight: Bringing People to Your Side
• A Dash of Emotion
• Plenty of Facts
• Bringing It All Together
Module Nine: Sharing Your Opinion
• Using I-Messages
• Disagreeing Constructively
• Building Consensus
Module Ten: Negotiation Basics
• Preparation
• Opening
• Bargaining
• Closing
Module Eleven: Making an Impact
• Creating a Powerful First Impression
• Assessing a Situation
• Being Zealous without Being Offensive
Module Twelve: Wrapping Up
• Words from the Wise
• Lessons Learned