Sensitivity Training
Sensitivity training is crucial in creating a workplace that is inclusive, and a safe place for all to work. This course will look at interactions within a group, but will be more focused towards individual’s behaviors and emotions.
With our Sensitivity Training course, you will introduce topics to promote sensitivity, as well as the benefits that come along with it. It will also describe the steps that should be taken when it is determined that employees are not in compliance with the business’ policy. This will then help to foster positive relationships between co-workers, and in turn benefit the whole organization.
Module One: Getting Started
• Workshop objectives
Module Two: Introduction to Sensitivity Training
• Definition
• History
• Who Needs It?
• Goals
• Case Study
• Review Questions
Module Three: Benefits
• Raising Awareness
• Interaction
• Behavioural Changes
• Productive Workplace
• Case Study
• Review Questions
Module Four: Stereotypes
• Explicit
• Implicit
• Purpose
• Effects
• Case Study
• Review Questions
Module Five: Discrimination
• Employer Responsibility
• HR and Best Practices
• Elephant in the Room
• Overcoming Stereotypes
• Case Study
• Review Questions
Module Six: Sex and Gender Stereotypes
• Employer Responsibility
• HR and Best Practices
• Elephant in the Room
• Overcoming Stereotypes
• Case Study
• Review Questions
Module Seven: Age
• Employer Responsibility
• HR and Best Practices
• Elephant in the Room
• Overcoming Stereotypes
• Case Study
• Review Questions
Module Eight: Disabilities
• Employer Responsibility
• HR and Best Practices
• Elephant in the Room
• Overcoming Stereotypes
• Case Study
• Review Questions
Module Nine: Religion
• Employer Responsibility
• HR and Best Practices
• Elephant in the Room
• Overcoming Stereotypes
• Case Study
• Review Questions
Module Ten: Handling Complaints (I)
• Develop Process
• Publish Process
• Train Employees
• Assess the Effectiveness of the Process
• Case Study
• Review Question
Module Eleven: Handling Complaints (II)
• Gather Information from the Complainant
• Evaluate the Credibility of the Complaint
• Interview Those Involved
• Take Action Against the Offender
• Case Study
• Review Questions
Module Twelve: Wrapping Up
• Words from the Wise
• Lessons Learned