Workplace Violence
Workplace harassment must be identified, discouraged, and prevented in order to keep a hostile work environment from developing. Left unchecked, harassment can escalate into violence. Workplace violence and harassment training is essential to the safety of all employees.
In order to prevent Workplace Violence, it is essential that everyone is able to identify individuals who may be prone to violence. Our course will help your participants recognize certain behaviours, and lower the risk of escalated situations. This course will help participants identify the warning signs, as well as give them coping and response tools.
Module One: Getting Started
• Workshop Objectives
Module Two: What is Workplace harassment?
• How to Identify
• Costs to your business
Module Three: Identifying the Bully
• Abusive Workplace Behaviours
• Bullying and Personality Disorders
• Narcissism
Module Four: How to Handle Workplace Violence
• Types of Behaviour
• Target the Behaviour, Not the Person
• Implement an Action Plan
Module Five: Risk Assessment (I)
• Understanding Anger and Aggression
• Defusing & De-escalating Strategies
• Communication Skills
• Tactical Options
Module Six: Risk Assessment (II)
• Identifying the Hazard
• Assessing the Risk
• Controlling the Risk
• Evaluating & Review
Module Seven: Being the Victim
• What Is Not Considered Bullying
• Steps to take
Module Eight: Checklist for Employers
• 4 Step Process
• Addressing all Employees
• Code of Ethics
• Policy and Procedures
Module Nine: Interview Process
• Identify a Bully in the Interview Process
• Warning Signs
• Role Play
• Case Study
Module Ten: Investigation Process
• Advising your Supervisor
• Lodging the Complaint
• Initial Response
• The Investigation
• The Findings
• Review & Closure
Module Eleven: Developing a Workplace Harassment Policy
• Scope
• Philosophy
• Principles
• Intent
• Options
• Informal Complaint Process
• Formal Investigation process
Module Twelve: Wrapping Up
• Words from the Wise
• Lessons Learned