Assertiveness and Self-Confidence

Module One: Getting Started
Course Objectives
 
Module Two: What Does Self-Confidence Mean to You?
What is Assertiveness?
What is Self-Confidence?
The Four Styles
 
Module Three: Obstacles to Our Goals
Types of Negative Thinking
Case Study
Personal Application
 
Module Four: Communication Skills
Listening and Hearing: They Aren’t the Same Thing
Asking Questions
Body Language
 
Module Five: The Importance of Goal Setting
Why Goal Setting is Important
Setting SMART Goals
Our Challenge to You
 
Module Six: Feeling the Part
Identifying Your Worth
Creating Positive Self-Talk
Identifying and Addressing Strengths and Weaknesses
 
Module Seven: Looking the Part
The Importance of Appearance
The Role of Body Language
First Impressions Count!
 
Module Eight: Sounding the Part
It’s How You Say It
Sounding Confident
Using "I" Messages
 
Module Nine: Powerful Presentations
What to Do When You’re on the Spot
Using STAR To Make Your Case
 
Module Ten: Coping Techniques
Building Rapport
Expressing Disagreement
Coming to Consensus
 
Module Eleven: Dealing with Difficult Behaviour
Dealing with Difficult Situations
Key Tactics
 
Module Twelve: Wrapping Up
Words from the Wise
Lessons Learned