Business Etiquette

Module One: Getting Started
Course Objectives
 
Module Two: Understanding Etiquette
Etiquette Defined
The Importance of Business Etiquette
 
Module Three: Networking for Success
Creating an Effective Introduction
Making a Great First Impression
Minimizing Nervousness
Using Business Cards Effectively
Remembering Names
 
Module Four: The Meet and Greet
The Three-Step Process
The Four Levels of Conversation
 
Module Five: The Dining in Style
Understanding Your Place Setting
Using Your Napkin
Eating Your Meal
Sticky Situations and Possible Solutions
 
Module Six: Eating Out
Ordering in a Restaurant
About Alcoholic Beverages
Paying the Bill
Tipping
 
Module Seven: Business Email Etiquette
Addressing Your Message
Grammar and Acronyms
Top 5 Technology Tips
 
Module Eight: Telephone Etiquette
Developing an Appropriate Greeting
Dealing with Voicemail
Cell phone Do's and Don'ts
 
Module Nine: The Written Letter
Thank You Notes
Formal Letters
Informal Letters
 
Module Ten: Dressing for Success
The Meaning of Colours
Interpreting Common Dress Codes
Deciding What to Wear
 
Module Eleven: International Etiquette
General Rules
Important Points
Preparation Tips
 
Module Twelve: Wrapping Up
Words from the Wise
Lessons Learned