Civility in The Workplace
$199.00Price
Module One: Getting Started
- Course Objectives
Module Two: Introduction
- What is Uncivil Behaviour?
- Three Reasons Why You Should be Civil
- Dealing with Difficult Personalities
- Costs and Rewards
- Case Study
- Review Questions
Module Three: Effective Work Etiquette
- Greetings
- Respect
- Involvement
- Being Politically Correct
- Case Study
- Review Questions
Module Four: Costs and Rewards
- Incivility and the Costs
- Civility and the Rewards
- Four Causes of Incivility
- How to Overcome It
- Case Study
- Review Questions
Module Five: Conflict Resolution
- Collaborating
- Competing
- Compromising
- Accommodating
- Avoiding
- Case Study
- Review Questions
Module Six: Getting to the Cause
- Examining the Root Cause
- Creating a Cause and Effect Diagram
- Forgiveness
- Benefits of Resolution
- Case Study
- Review Questions
Module Seven: Communication
- Para-verbal Communication
- Non-Verbal Communication
- Listening Skills
- Appreciative Inquiry
- Case Study
- Review Questions
Module Eight: Negotiation
- Three Sides to Incivility
- Mediation
- Arbitration
- Creative Problem Solving
- Case Study
- Review Questions
Module Nine: Identifying Your Need
- Completing a Needs Analysis
- Focus Groups
- Observations
- Anonymous Surveys
- Case Study
- Review Questions
Module Ten: Writing a Civility Policy
- Designating the Core Group
- Defining What is Unacceptable Behaviour
- Defining the Consequence
- Writing the Policy
- Case Study
- Review Questions
Module Eleven: Implementing the Policy
- The First Steps
- Training
- Addressing Complaints
- Enforcing Violators
- Case Study
- Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
- Lessons Learned