Communication Strategies - Audio

Module One: Getting Started
Course Objectives
 
Module Two: The Big Picture
What is Communication?
How Do We Communicate?
Other Factors in Communication
 
Module Three: Understanding Communication Barriers
An Overview of Common Barriers
Language Barriers
Cultural Barriers
Differences in Time and Place
 
Module Four: Paraverbal Communication Skills
The Power of Pitch
The Truth about Tone
The Strength of Speed
 
Module Five: Non-Verbal Communication
Understanding the Mehrabian Study
All About Body Language
Interpreting Gestures
 
Module Six: Speaking Like a STAR
S = Situation
T = Task
A = Action
R = Result
Summary
 
Module Seven: Listening Skills
Seven Ways to Listen Better Today
Understanding Active Listening
Sending Good Signals to Others
 
Module Eight: Asking Good Questions
Open Questions
Closed Questions
Probing Questions
 
Module Nine: Appreciative Inquiry
The Purpose of AI
The Four Stages
Examples and Case Studies
 
Module Ten: Mastering the Art of Conversation
Level One: Discussing General Topics
Level Two: Sharing Ideas and Perspectives
Level Three: Sharing Personal Experiences
Our Top Networking Tips
 
Module Eleven: Advanced Communication Skills
Understanding Precipitating Factors
Establishing Common Ground
Using "I" Messages
 
Module Twelve: Wrapping Up
Words from the Wise