Delivering Constructive Criticism

Module One: Getting Started
Course Objectives
 
Module Two: When Should Feedback Occur?
Repeated Events or Behaviour
Breaches in Company Policy
When Informal Feedback has not Worked
Immediately After the Occurrence
Case Study
Module Two: Review Questions
 
Module Three: Preparing and Planning
Gather Facts on the Issue
Practice Your Tone
Create an Action Plan
Keep Written Records
Case Study
Module Three: Review Questions
 
Module Four: Choosing a Time and Place
Check the Ego at the Door
Criticize in Private, Praise in Public
It Has to be Face to Face
Create a Safe Atmosphere
Case Study
Module Four: Review Questions
 
Module Five: During the Session (I)
The Feedback Sandwich
Monitor Body Language
Check for Understanding
Practice Active Listening
Case Study
Module Five: Review Questions
 
Module Six: During the Session (II)
Set Goals
Be Collaborative
Ask for a Self-Assessment
Keep Emotions in Check
Case Study
Module Six: Review Questions
 
Module Seven: Setting Goals
SMART Goals
The Three P"s
Ask for Their Input
Be as Specific as Possible
Case Study
Module Seven: Review Questions
 
Module Eight: Diffusing Anger or Negative Emotions
Choose the Correct Words
Stay on Topic
Empathize
Try to Avoid "You Messages"
Case Study
Module Eight: Review Questions
 
Module Nine: What Not to Do
Attacking or Blaming
Not Giving Them a Chance to Speak
Talking Down
Becoming Emotional
Case Study
Module Nine: Review Questions
 
Module Ten: After the Session (I)
Set a Follow-up Meeting
Make your Self Available
Be Very Specific with the Instructions
Provide Support and Resources
Case Study
Module Ten: Review Questions
 
Module Eleven: After the Session (II)
Focus on the Future
Measuring Results
Was the Action Plan Followed?
If Improvement is not Seen, Then What?
Case Study
Module Eleven: Review Questions
 
Module Twelve: Wrapping Up
Words from the Wise
Lessons Learned