Emotional Intelligence

Module One: Getting Started
Course Objectives
 
Module Two: What is Emotional Intelligence
Self Management
Self Awareness
Self Regulation
Self Motivation
Empathy
 
Module Three: Four Skills in Emotional Intelligence
How to Accurately Perceive Emotions
Use Emotions to Facilitate Thinking
Understand Emotional Meanings
Manage Emotions
 
Module Four: Verbal Communication Skills
Focused Listening
Asking Questions
Communicating with Flexibility and Authenticity
 
Module Five: Non-Verbal Communication Skills
Body Language
The Signals You Send to Others
It’s Not What You Say, It’s How You Say It
Module Six: Social Management and Responsibility
Benefits of Emotional Intelligence
Articulate your Emotions Using Language.
 
Module Seven: Tools to Regulate Your Emotions
Seeing the Other Side
Self Management and Self Awareness
Giving in Without Giving Up
 
Module Eight: Gaining Control
Using Coping Thoughts
Using Relaxation Techniques
Bringing it All Together
 
Module Nine: Business Practices (I)
Understand Emotions and How to Manage Them in the Workplace
Role of Emotional Intelligence at Work
Disagreeing Constructively
 
Module Ten: Business Practices (II)
Optimism
Pessimism
The Balance Between Optimism & Pessimism
 
Module Eleven: Making an Impact
Creating a Powerful First Impression
Assessing a Situation
Being Zealous without Being Offensive
 
Module Twelve: Wrapping Up
Words from the Wise
Lessons Learned