Emotional Intelligence at Work
$199.00Price
Module One: Getting Started
- Course Objectives
Module Two: Introduction to Emotional Intelligence
- Definition
- History
- Who Needs It?
- Goals
- Case Study
- Review Questions
Module Three: Benefits
- Raising Awareness
- Reducing Anxiety and Stress
- Conflict Resolution
- Relationship Management
- Case Study
- Review Questions
Module Four: Social Skills
- Building Rapport
- Nonverbal Communication
- Emotional Awareness
- Empathetic Accuracy
- Case Study
- Review Questions
Module Five: Reducing Anxiety and Stress
- Mindfulness
- Changing Thoughts
- Changing Actions
- Long Term Relaxation Techniques
- Case Study
- Review Questions
Module Six: Conflict Resolution
- Working as a Team
- Ability to Change
- Reverence
- Big Picture
- Case Study
- Review Questions
Module Seven: Relationship Management
- Effective Communication
- Bringing Out the Best
- Motivating
- Influencing
- Case Study
- Review Questions
Module Eight: Overcoming Obstacles at Work
- Recognizing Failure
- Admitting Failure
- Learning from Failure
- Implementing Changes
- Case Study
- Review Questions
Module Nine: Building Rapport
- Observing
- Asking Questions
- Listening
- Finding Common Ground
- Case Study
- Review Questions
Module Ten: Nonverbal Communication
- Facial Expressions
- Body Language
- Giving Full Attention
- Space
- Case Study
- Review Question
Module Eleven: Emotional Awareness and Empathetic Accuracy
- Why is it Important?
- Cognitive
- Emotional
- Compassionate
- Case Study
- Review Questions
Module Twelve: Wrapping Up
- Words from the Wise
- Lessons Learned