Executive and Personal Assistants

Module One: Getting Started
Course Objectives
 
Module Two: Working with Your Manager
Adapting to Their Style
Anticipate Their Needs
Getting Your Responsibilities Defined
When to Take the Initiative
Case Study
Module Two: Review Questions
 
Module Three: Administrative Soft Skills
Social Intelligence
Basic Business Acumen
Office Management
Active Listening
Case Study
Module Three: Review Questions
 
Module Four: Effective Time Management
Calendar Management
Prepare for Changes and Surprises
Keeping Others On Track
Urgent/Important Matrix
Case Study
Module Four: Review Questions
 
Module Five: Meeting Management
Creating An Agenda
Keeping Minutes
Keeping the Meeting On Time
Variations for Large and Small Meetings
Case Study
Module Five: Review Questions
 
Module Six: Tools of the Trade (I)
Email Protocol
Office Machinery
Computer and Software Skills
Communication Skills
Case Study
Module Six: Review Questions
 
 
Module Seven: Tools of the Trade (II)
Phone and Voicemail Etiquette
Word Processing
Business Writing
Internet Research
Case Study
Module Seven: Review Questions
 
Module Eight: Being an Effective Gatekeeper
Filtering Data and Information
Learn to Say No
Dealing With Difficult People
Recognize the Tricks
Case Study
Module Eight: Review Questions
 
Module Nine: Organizational Skills
Prioritizing Your Workload
Goal Setting
Plan for Tomorrow, Today
Staying on Track
Case Study
Module Nine: Review Questions
 
Module Ten: Confidentiality Guidelines
Your Confidentially Duty
Be Diplomatic and Discreet
Keeping Data Secure
What To Do in Sticky Situations
Case Study
Module Ten: Review Questions
 
Module Eleven: Special Tasks
Project Management
Trade Shows
Interacting with Clients
Social Media Management
Case Study
Module Eleven: Review Questions
 
Module Twelve: Wrapping Up
Words from the Wise
Lessons Learned