Facilitation Skills

Module One: Getting Started
Course Objectives
 
Module Two: Understanding Facilitation
What is Facilitation?
What is a Facilitator?
When is Facilitation Appropriate?
 
Module Three: Process vs. Content
About Process
About Content
A Facilitator’s Focus
 
Module Four: Laying the Groundwork
Choosing a Facilitated Approach
Planning for a Facilitated Meeting
Collecting Data
 
Module Five: Tuckman and Jensen’s Model of Team Development
Stage One: Forming
Stage Two: Storming
Stage Three: Norming
Stage Four: Performing
 
Module Six: Building Consensus
Encouraging Participation
Gathering Information
Presenting Information
Synthesizing and Summarizing
 
Module Seven: Reaching a Decision Point
Identifying the Options
Creating a Short List
Choosing a Solution
Using the Multi-Option Technique
 
Module Eight: Dealing with Difficult People
Addressing Disruptions
Common Types of Difficult People and How to Handle Them
Helping the Group Resolve Issues on Their Own
 
Module Nine: Addressing Group Dysfunction
Using Ground Rules to Prevent Dysfunction
Restating and Reframing Issues
Getting People Back on Track
 
Module Ten: About Intervention
Why Intervention May Be Necessary
When to Intervene
Levels of Intervention
 
Module Eleven: Intervention Techniques
Using Your Processes
Boomerang it Back
ICE It: Identity, check for agreement, evaluate how to Resolve
 
Module Twelve: Wrapping Up
Words from the Wise
Lessons Learned