Knowledge Management

Module One: Getting Started
Course Objectives
 
Module Two: Understanding Knowledge Management
What is Knowledge
What is Knowledge Management
A Brief History
Applications in the Workplace
 
Module Three: Dos and Don'ts
Data, Information, and Knowledge
The Tacit Mode
 
Module Four: The Knowledge Management Life Cycle
Understanding Episodes
Acquisition
Knowledge
Integration
 
Module Five: The New Knowledge Management Paradigm
Paradigms of the Past
The New Paradigm
Implications and Applications
The Knowledge Management Endgame
 
Module Six: Knowledge Management Models
The Nonaka and Takeuchi Model (SECI)
Wiig Model
Kakabadse Model
Boisot Model
 
Module Seven: Building a Knowledge Management Rationale
Why Rationale is Necessary
Building a Business Case
Finding Success Stories
The Commodization/Customization Model
 
Module Eight: Customizing Knowledge Management Definitions
Components of a Knowledge Management Definition
Customizing the Components
Creating a KMBOK
 
Module Nine: Implementing Knowledge Management in Your Organization
Gathering Support
Identifying Opportunities for Revenue Streams
Key Knowledge Management Techniques
A Map for Success
The No-Budget Scenario
 
Module Ten: Tips for Success
About the Chief Knowledge Officer
Knowledge Management Skill Checklist
The Knowledge Management Imperative
The Hype Curve
Barriers and Helpers to Success
 
Module Eleven: Advance Topics
The Knowledge Management Maturity Model
Absorptive Capacity
Rustiness
Process Model Types
 
Module Twelve: Wrapping Up
Words from the Wise
Lessons Learned