Measuring Results from Training

Module One: Getting Started
Course Objectives
 
Module Two: Kolbe™s Learning Styles
The Four-Stage Process
Accommodators
Divergers
Converges
Assimilators
 
Module Three: Kirkpatrick™s Levels of Evaluation
Overview
Level One: Reactions
Level Two: Learning
Level Three: Behaviour
Level Four: Results
 
Module Four: Types of Measurement Tools
Goal Setting
Self-Evaluations
Peer Evaluations
Supervisor Evaluations
High-Level Evaluations
 
Module Five: Focusing the Training
Performing a Needs Assessment
Creating Learning Objectives
Drilling Down into Content
 
Module Six: Creating an Evaluation Plan
What Will We Evaluate?
When Will the Evaluation be Completed?
How Will We Evaluate It?
Who Will Perform the Evaluation?
 
Module Seven: Assessing Learning before Training
Workplace Observation
Objectives Assessment
Pre-Assignments and Pre-Tests
 
Module Eight: Assessing Learning during Training
Reviewing Learning Objectives
Performing Hip-Pocket Assessments
Quizzes and Tests
Skill Assessments
 
Module Nine: Assessing Learning after Training
Evaluation Timelines
Learning Journal
Goal Setting
Additional Methods of Evaluation
 
Module Ten: The Long-Term View
Creating a Long-Term Evaluation Plan
Methods of Evaluation
Documenting Lessons Learned
 
Module Eleven: Calculating the Return on Investment (ROI)
A Basic ROI Formula
Identifying and Measuring Tangible Benefits
Identifying and Measuring Intangible Benefits
Calculating Total Costs
Making a Business Case
 
Module Twelve: Wrapping Up
Words from the Wise
Lessons Learned