Office Politics for Managers

Module One: Getting Started
Course Objectives
 
Module Two: New Hires
Company Core Values
Building Relationships
Encourage Respect
Setting Ground Rules
Case Study
Module Two: Review Questions
 
Module Three: It’s About Interacting and Influencing
Dealing with Different Personalities
Build a Culture of Collaboration
Be Nice to Everyone (Not Just Those That Can Help You)
Be a Team Player
Case Study
Module Three: Review Questions
 
Module Four: Dealing with Rumours, Gossip, and Half-Truths
It’s Effects on Moral
Reinforce the Truth with Facts
Do Not Participate
Deal With it Swiftly
Case Study
Module Four: Review Questions
 
Module Five: Office Personalities (I)
Complainer
Gossiper
Bully
Negative Ned/Nancy
Case Study
Module Five: Review Questions
 
Module Six: Office Personalities (II)
Information Keeper
Know-it-All
The Apple-Polisher
Nosey Neighbour
Case Study
Module Six: Review Questions
 
Module Seven: Getting Support for Your Projects
Gain Trust Through Honesty
Be Assertive
Blow Your Own Horn
Make Allies
Case Study
Module Seven: Review Questions
 
Module Eight: Conflict Resolution
The Importance of Forgiveness
Neutralizing Emotions
The Benefits of a Resolution
The Agreement Frame
Case Study
Module Eight: Review Questions
 
Module Nine: Ethics
Benefits of an Ethical Environment
Lead by Example
Ensuring Ethical Behaviour
Addressing Unethical Behaviour
Case Study
Module Nine: Review Questions
 
Module Ten: You Are Not an Island
Never Burn a Bridge
Take the High Road
Trust is a Two-Way Street
Don’t Hide in Your Office
Case Study
Module Ten: Review Questions
 
Module Eleven: Social Events Outside of Work
How to Decline Politely
Rules When Attending
Meeting New People
Conversation Do’s and Don’ts
Case Study
Module Eleven: Review Questions
 
Module Twelve: Wrapping Up
Words from the Wise
Lessons Learned