Social Intelligence

Module One: Getting Started
Course Objectives
 
Module Two: Increase Your Self-Awareness
Remove or Limit Self-Deception
Ask for Feedback
Be Open to Change
Reflect on Your Actions
Case Study
Module Two: Review Questions
 
Module Three: The Keys to Empathy
Listening and Paying Attention
Don’t Judge
Shift Your View
Don’t Show Fake Emotions
Case Study
Module Three: Review Questions
 
Module Four: Active Listening
Attunement
Don’t Jump to Conclusions
Shift your Focus
Don’t Discount Feelings
Case Study
Module Four: Review Questions
 
Module Five: Insight on Behaviour
Perception
Facts vs. Emotion
Online Communication
Listen and Watch More
Case Study
Module Five: Review Questions
 
Module Six: Interpersonal Communication
Give Respect and Trust
Be Consistent
Always Keep Your Cool
Observing Body Language
Case Study
Module Six: Review Questions
 
Module Seven: Social Cues (I)
Recognize Social Situations
The Eyes Have It
Non-Verbal Cues
Verbal Cues
Case Study
Module Seven: Review Questions
 
Module Eight: Social Cues (II)
Spectrum of Cues
Review and Reflect
Being Adaptable and Flexible
Personal Space
Case Study
Module Eight: Review Questions
 
Module Nine: Conversation Skills
Current Events
Conversation Topics
Cues to Watch For
Give People Your Attention
Case Study
Module Nine: Review Questions
 
Module Ten: Body Language
Be Aware of Your Movements
It’s Not What You Say, It’s How You Say It
Open Vs. Closed Body Language
Communicate with Power
Case Study
Module Ten: Review Questions
 
Module Eleven: Building Rapport
Take the High Road
Forget About Yourself
Remembering People
Ask Good Questions
Case Study
Module Eleven: Review Questions
 
Module Twelve: Wrapping Up
Words from the Wise
Lessons Learned