Supervising Others

Module One: Getting Started
Course Objectives
 
Module Two: Setting Expectations
Defining the Requirements
Identifying Opportunities for Improvement and Growth
Setting Verbal Expectations
Putting Expectations in Writing
 
Module Three: Setting Goals
Understanding Cascading Goals
The SMART Way
Helping Others Set Goals
 
Module Four: Assigning Work
General Principles
The Dictatorial Approach
The Apple-Picking Approach
The Collaborative Approach
 
Module Five: Degrees of Delegation
Level One: Complete Supervision
Level Two: Partial Supervision
Level Three: Complete Independence
 
Module Six: Implementing Delegation
Deciding to Delegate
To Whom Should You Delegate?
Providing Instructions
Monitoring the Results
Troubleshooting Delegation
 
Module Seven: Providing Feedback
Characteristics of Good Feedback
Feedback Delivery Tools
Informal Feedback
Formal Feedback
 
Module Eight: Managing Your Time
The 80/20 Rule
Prioritizing with the Urgent-Important Matrix
Using a Productivity Journal
Using Routines and Rituals to Simplify Your Workday
 
Module Nine: Resolving Conflict
Using a Conflict Resolution Process
Maintaining Fairness
Seeking Help from Within the Team
Seeking Help from Outside the Team
 
Module Ten: Tips for Special Situations
What to Do If You've Been Promoted from within the Team
What to Do If You're Leading a Brand New Team
What to Do if You're Taking on an Established Team
 
Module Eleven: A Survival Guide for the New Supervisor
Ask the Right Questions of the Right People
Go to Gemba
Keep Learning!
 
Module Twelve: Wrapping Up
Words from the Wise
Lessons Learned