Ten Soft Skills You Need

Module One: Getting Started
Course Objectives
 
Module Two: What are Soft Skills?
Definition of Soft Skills
Empathy and the Emotional Intelligence Quotient
Professionalism
Learned vs. Inborn Traits
Case Study
Module Two: Review Questions
 
Module Three: Soft Skill 1: Communication
Ways We Communicate
Improving Non-Verbal Communication
Listening
Openness and Honesty
Case Study
Module Three: Review Questions
 
Module Four: Soft Skill 2: Teamwork
Identifying Capabilities
Get Into Your Role
Learn the Whole Process
The Power of Flow
Case Study
Module Four: Review Questions
 
Module Five: Soft Skill 3: Problem Solving
Define the Problem
Generate Alternative Solutions
Evaluate the Plans
Implementation and Re-evaluation
Case Study
Module Five: Review Questions
 
Module Six: Soft Skill 4: Time Management
The Art of Scheduling
Prioritizing
Managing Distractions
The Multitasking Myth
Case Study
Module Six: Review Questions
 
Module Seven: Soft Skill 5 and 6: Attitude and Work Ethic
What Are You Working For?
Caring for Others vs. Self
Building Trust
Work Is Its Own Reward
Case Study
Module Seven: Review Questions
 
Module Eight: Soft Skill 7: Adaptability/Flexibility
Getting over the Good Old Days Syndrome
Changing to Manage Process
Changing to Manage People
Showing You’re Worth Your Weight in Adaptability
Case Study
Module Eight: Review Questions
 
Module Nine: Soft Skill 8: Self-Confidence
Confident Traits
Self-Questionnaire
Sure-fire Confidence Building Tactics
Build Up Others
Case Study
Module Nine: Review Questions
 
Module Ten: Soft Skill 9: Ability to Learn From Criticism
Wow, You Mean I’m Not Perfect?
Listen With An Open Mind
Analyze and Learn
Clear the Air and Don’t Hold Any Grudges
Case Study
Module Ten: Review Questions
 
Module Eleven: Soft Skill 10: Networking
Redefining Need
Identifying Others" Interests
Reaching Out
When to Back Off
Case Study
Module Eleven: Review Questions
 
Module Twelve: Wrapping Up
Words from The Wise
Lessons Learned
Recommended Reading