Workplace Diversity

Module One: Getting Started
Course Objectives
 
Module Two: Understanding Diversity
What is Diversity?
Related Terms and Concepts
A Brief History
A Legal Overview
 
Module Three: Understanding Stereotypes
Stereotypes vs. Biases
Identifying Your Baggage
Understanding What This Means
 
Module Four: Breaking Down the Barriers
Changing Your Personal Approach
Encouraging Workplace Changes
Encouraging Social Changes
 
Module Five: Verbal Communication Skills
Listening and Hearing: They Aren’t the Same Thing
Asking Questions
Communicating with Power
 
Module Six: Non-Verbal Communication Skills
Body Language
The Signals You Send to Others
It’s Not What You Say, It’s How You Say It
 
Module Seven: Being Proactive
Encouraging Diversity in the Workplace
Preventing Discrimination
Ways to Discourage Discrimination
 
Module Eight: Coping with Discrimination
Identifying if You Have Been Discriminated Against
Methods of Reprisal
Choosing a Course of Action
 
Module Nine: Dealing with Diversity Complaints as a Person
What to Do If You’re Involved in A Complaint
Understanding Your Role
Creating a Support System
 
Module Ten: Dealing with Diversity Complaints as a Manager
Recording the Complaint
Identifying Appropriate Actions
Choosing a Path
 
Module Eleven: Dealing with Diversity Complaints as an Organization
Receiving a Complaint
Choosing a Response
Learning from the Complaint
 
Module Twelve: Wrapping Up
Lessons Learned