Workplace Violence
$199.00Price
Module One: Getting Started
- Course Objectives
Module Two: What is Workplace harassment?
- How to Identify
- Costs to your business
Module Three: Identifying The Bully
- Abusive Workplace Behaviours
- Bullying and Personality Disorders
- Narcissism
Module Four: How to Handle Workplace Violence
- Types of Behaviour
- Target the Behaviour, Not the Person
- Implement an Action Plan
Module Five: Risk Assessment (I)
- Understanding Anger and Aggression
- Defusing & De-escalating Strategies
- Communication Skills
- Tactical Options
Module Six: Risk Assessment (II)
- Identifying the Hazard
- Assessing the Risk
- Controlling the Risk
- Evaluating & Review
Module Seven: Being the Victim
- What Is Not Considered Bullying
- Steps to take
Module Eight: Checklist for Employers
- 4 Step Process
- Addressing all Employees
- Code of Ethics
- Policy and Procedures
Module Nine: Interview Process
- Identify a Bully in the Interview Process
- Warning Signs
- Role Play
- Case Study
Module Ten: Investigation Process
- Advising your Supervisor
- Lodging the Complaint
- Initial Response
- The Investigation
- The Findings
- Review & Closure
Module Eleven: Developing a Workplace Harassment Policy
- Scope
- Philosophy
- Principles
- Intent
- Options
- Informal Complaint Process
- Formal Investigation process
Module Twelve: Wrapping Up
- Words from the Wise
- Lessons Learned